The client is looking at hiring a Process Coach/ Supervisor/ Trainer - Contact Centre for their team at Guadalajara, Mexico.
Role : Process Coach role is crucial in ensuring the smooth functioning of the RCM process within an organization.
Process coach will be responsible for guiding and training team members on best practices and industry standards related to revenue cycle management.
They are also responsible for the design, delivery, and continuous improvement of the contact centre function; conduct needs-based assessments, execute training delivery, develop reinforcements, and conduct evaluations.
Roles and Responsibilities : On the Job Training: Conduct training sessions to ensure team members are equipped with the necessary knowledge and skills to perform their roles effectively.




This includes education on RCM software, Project Specifics, compliance regulations, and industry updates.
Billing System Expertise: Learn multiple Billing Systems and getting certified to demonstrate proficiency in using RCM software (billing system) effectively and efficiently.
Weekly Assessments: Conduct Weekly Assessments (not the right casing) to track and evaluate the progress of your associates.
Refresher Training: Conduct refresher training basis the root cause.
This includes preparing modules to bridge the Knowledge gaps.
SOP Preparation: Creating

📌 Process Coach/ Supervisor/ Trainer - Contact Centre (Jalisco)
🏢 iSoft Globl
📍 Jalisco