DiDi General is seeking an experienced Risk Investigator to manage fraud cases and transaction disputes.
You will verify dispute motives, gather evidence for chargebacks, and coordinate with Customer Care and Settlements to resolve issues tied to unrecognized transactions.
You will use manual and automated tools to analyze complex cases, classify them accurately, and improve user experience while aligning with Mastercard guidelines and other networks.
#J-*****-Ljbffr