Incident Response Specialist-It Ops (On-Site: Mexico City) (Xico)

Incident Response Specialist-It Ops (On-Site: Mexico City) (Xico)

25 sep
|
Zendesk
|
Xico

25 sep

Zendesk

Xico

Zendesk, Inc. is seeking an Information Technology Specialist (Incident Responder) to be based in Mexico City.
You will triage incidents, coordinate with resolver teams, and contribute to post-incident reviews within a hybrid SRE model.
The role emphasizes fast triage, clear documentation, on-call responsiveness, and collaboration with Observability, Problem Management, and platform teams to reduce MTTR and improve reliability of critical SaaS apps.
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📌 Incident Response Specialist-It Ops (On-Site: Mexico City) (Xico)
🏢 Zendesk
📍 Xico

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