TCS is looking for a D365 CRM Techno Functional ConsultantWork modality: Hybrid(Candidate needs to be located or relocate to Querétaro, CDMX, Guadalajara or Monterrey, it will be requested to attend office at least 3 day per week)Job summaryActively participate in the blueprinting sessions to understand the business requirementsResponsible for driving the requirements, analysing and proposing the best solution to customer.Responsible for the co-ordination between the TCS implementation team and business stakeholder to drive the solution in the right path.Responsible for requirement documents, process map, use case diagrams and workflow diagram.Lead the technical solution delivery of Dynamics 365 Customer EngagementFit/Gap Analysis – identify technical solution for gapsCreate detailed technical architecture and design documents for customizations,



integrations and data migrationParticipate in estimation for changes and enhancements to the systemExperience requiredExperience of working in onsite-offshore model Experience of preparing Knowledge based articles and standard operating proceduresExposure to IT service management processes and tools like ServiceNowExperience of working in Agile methodologyExcellent communicationExperience in Stakeholder management and collaborationExperience of working under pressure and to deadlinesMicrosoft certification desiredWhat we offer to you:Direct contract (indeterminate time with initial probation period)Full payroll schemeBenefits of the law and aboveTata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others.
We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.

📌 (México)
🏢 Tata Consultancy Services
📍 México