MTS Globe Group in Cancún is seeking a dedicated Customer Service Specialist to support passengers, B2B clients, hotels, and suppliers.
You will manage incidents, requests, and emergencies related to contracted services, ensuring timely resolution and adherence to SLAs in a 24/7 operation.
The role requires advanced English, flexibility for night shifts and rotating schedules, and the ability to coordinate with hotels, suppliers, and internal teams to maintain service continuity.
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