TCS is looking for a D365 CRM Techno Functional Consultant Work modality: Hybrid (Candidate needs to be located or relocate to Querétaro, CDMX, Guadalajara or Monterrey, it will be requested to attend office at least 3 day per week) Job summary - Actively participate in the blueprinting sessions to understand the business requirements - Responsible for driving the requirements, analysing and proposing the best solution to customer.
- Responsible for the co-ordination between the TCS implementation team and business stakeholder to drive the solution in the right path.
- Responsible for requirement documents, process map, use case diagrams and workflow diagram.
- Lead the technical solution delivery of Dynamics 365 Customer Engagement - Fit/Gap Analysis – identify technical solution for gaps - Create detailed technical architecture and design documents for customizations,



integrations and data migration - Participate in estimation for changes and enhancements to the system Experience required - Experience of working in onsite-offshore model Experience of preparing Knowledge based articles and standard operating procedures - Exposure to IT service management processes and tools like ServiceNow - Experience of working in Agile methodology - Excellent communication - Experience in Stakeholder management and collaboration - Experience of working under pressure and to deadlines - Microsoft certification desired What we offer to you: - Direct contract (indeterminate time with initial probation period) - Full payroll scheme - Benefits of the law and above Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others.
We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.

📌 (Ecatepec de Morelos)
🏢 Tata Consultancy Services
📍 Ecatepec de Morelos