Systems Engineer Roles and Responsibilities: Primary Skill Required Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
Detailed Description of project/Requirement Description - Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
- Hardware/software troubleshooting and resolution - Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
- Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing,



and technologies - L1 level network troubleshooting and resolution for LAN Connectivity - Hands & feet support to Backend team for Network/Server/application issue - Working with vendor support contacts to resolve technical issues - Labelling Racks & devices - Server mounting/movement - Network & Sharing printer installation - Knowledge of Office 365 support - Coverage/compliance software installation and troubleshooting - Good communication skill - Good Knowledge of DHCP, DNS.
- Maintain IT inventory, coordinate vendor support, and assist with procurement - Support Mac devices - Strictly adhere to defined Service Level Agreements (SLA's) - Support recurring meetings, events, and after-hours activities as required - Documenting incidents, problems, and resolutions for future reference and for the knowledge base

📌 Especialista De Sistemas (Xico)
🏢 Infosys
📍 Xico