Systems EngineerRoles and Responsibilities:Primary Skill RequiredHands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.Detailed Description of project/Requirement Description- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
- Hardware/software troubleshooting and resolution- Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
- Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing,



and technologies- L1 level network troubleshooting and resolution for LAN Connectivity- Hands & feet support to Backend team for Network/Server/application issue- Working with vendor support contacts to resolve technical issues- Labelling Racks & devices- Server mounting/movement- Network & Sharing printer installation- Knowledge of Office 365 support- Coverage/compliance software installation and troubleshooting- Good communication skill- Good Knowledge of DHCP, DNS.
- Maintain IT inventory, coordinate vendor support, and assist with procurement- Support Mac devices- Strictly adhere to defined Service Level Agreements (SLA's)- Support recurring meetings, events, and after-hours activities as required- Documenting incidents, problems, and resolutions for future reference and for the knowledge base

📌 Especialista De Sistemas (Xico)
🏢 Infosys
📍 Xico