Service Reliability & Incident Management Lead (Monterrey)

Service Reliability & Incident Management Lead (Monterrey)

25 sep
|
Epicor Software
|
Monterrey

25 sep

Epicor Software

Monterrey

Epicor Software Corporation seeks a Service Delivery Manager to drive high-quality service management across production services.
You will partner with Cloud Operations, Engineering, Support, and Product to ensure timely incident response and continuous process improvement.You will lead Major Incident Management, coordinate bridges, manage RCA/post-incident reviews, and own customer-facing communications, changes, and governance.
Strong communication and facilitation skills are essential.
#J-*****-Ljbffr

📌 Service Reliability & Incident Management Lead (Monterrey)
🏢 Epicor Software
📍 Monterrey

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