The OpportunityTo strengthen our customer support team, we are looking for an electrical engineer who will provide seamless tier 1 support to our customers and the global HAPG network.
Due to the technical complexity and essential character of our equipment within our customers' businesses, good know-how of customer service is crucial.How You'll Make An ImpactAct as the first point of contact for customers as well as for the global Hitachi Energy service network with regard to service requests,maintenance issues, warranty-related queries, etc.Be a customer advocate for timely response to issues and for problem resolution and escalationDocument and time-log all activities taken toward resolving customer issuesWhere required, support customers during run-time activities and provide online troubleshooting support and resolutionSupport in the bidirectional know-how transfer from factory to global service network and vice versa (e.G.,



newsletters,frequently asked questions, etc.)Participation in ensuring 24/7 availabilityResponsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.Your BackgroundExperience in Customer Service with a minimum of 2 years of experience.Must be fluent in both Spanish and English; any other language would be an advantageHigh focus on customers and their needsAbility to apply a structured and methodical work style during increased pressure to actIntrinsic attitude to drive innovation and improvementAbility to act solution-oriented and to vary different approaches, be flexible and creativeReadiness to travel (approx. 10%) on a general basis i.E., for troubleshooting, training or customer meetingsPublication date : **********#J-*****-Ljbffr

📌 Customer Support Specialist (San Luis Potosí)
🏢 Hitachi Energy
📍 San Luis Potosí