POSITION: Tier 1 Customer Service Representative Location: Remote Schedule: Monday to Friday, 9:00 AM – 5:00 PM (EST) Note: Independent contractor position WE'RE LOOKING FOR SOMEONE WHO HAS: * Ticket Management: Respond promptly and accurately to inbound customer support tickets regarding account access, login troubleshooting, and subscription preferences. * Preference & Account Admin: Process customer requests regarding marketing message preferences, account updates, and general platform inquiries. * KPI Adherence: Consistently meet performance targets, including first-response times, resolution rates, customer satisfaction scores (CSAT), and call/hold metrics. * Issue Escalation: Identify complex or Tier 2 technical and billing issues and route them accurately to internal management. * Data Hygiene: Document all customer interactions, notes, and resolution steps within the ticketing system. If you meet these requirements, we'd love to receive your application.

📌 Tier 1 Customer Service Representative (México)
🏢 Unemplojorempleo
📍 México