Job Description

- Experience: 3 to 5 years of relevant professional experience.
- Leadership: Proven formal supervisory experience with the ability to manage team volume, quality, and timeliness.
- Education: Bachelor’s degree (4-year course) or equivalent experience in a technology-based role.
- Technical Knowledge: Deep understanding of installation procedures, including computer networking (routers, modems, WiFi, etc.).
- Communication: High proficiency in English.
- Call Management: Ability to monitor and conduct extended technical support calls.
- Hybrid Schedule: Commitment to working from the office three set days per week.
- Remote Connectivity: Must have a stable home internet connection (Minimum 80 Mbps upload / 10 Mbps download).
- Workspace: A dedicated, quiet, and distraction-free workspace for remote days.
- Physical: Ability to remain seated comfortably for prolonged periods.
- All successful candidates must complete a mandatory 4-week Technical Specialist (TS) Training program to ensure full mastery of our proprietary systems and protocols.

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📌 Tech Support Installations (Guadalajara)
🏢 The Nielsen
📍 Guadalajara