Description

At Stori, we’re looking for a Communications & Vendor Operations Manager to help transform the way we communicate with customers throughout the collections journey.
This is a strategic role for someone who combines operations, technology, automation, vendor management, and data-driven decision making and is excited to build scalable solutions in a fast-growing fintech environment.

What will you do?
Lead the strategy and execution of digital collections communications across WhatsApp, SMS, bulk messaging, and email throughout different stages of delinquency.
Drive automation and process optimization, identifying opportunities to improve efficiency and customer engagement.
Own the relationship with key technology partners, including CRM, dialer, and digital communications platforms.
Manage external vendors, including performance, SLAs, integrations, transitions, and market scouting for new solutions.
Lead the evolution toward conversational automation and bots, including solutions for advanced delinquency stages, payment plans, discounts, and other customer benefits.
Oversee the creation and approval of digital collections scripts, ensuring alignment with Mexico’s collections regulatory framework.
Lead a centralized team, managing objectives, capacity, efficiency, headcount,



and automation initiatives.

What are we looking for?
✅ Experience in product management and/or end-to-end project management
✅ Strong experience in vendor management and stakeholder coordination
✅ Hands-on knowledge of dialers and digital communication platforms
✅ Understanding of collections regulations in Mexico
✅ Strong analytical and problem-solving skills
✅ Advanced Excel; SQL or BI tools are a plus
✅ Intermediate-advanced English
✅ Strong negotiation, communication, and leadership skills
✅ A continuous-improvement mindset and genuine interest in automation and technology
✅ Ability to thrive in a dynamic, fast-paced fintech environment

What we offer
✨ Competitive compensation
✨ Above-the-law benefits
✨ Major Medical Expenses Insurance
✨ Hybrid work model
✨ The opportunity to lead the technology and automation transformation of collections operations
✨ A dynamic, collaborative environment with significant opportunities for learning and impact

If you’re passionate about operations, technology, automation, and building scalable solutions, we’d love to hear from you.

Apply and join Stori!

📌 Communications Vendor Operations Manager (México)
🏢 Stori
📍 México