Description

As a Senior Customer Experience Specialist here at Honeywell, you will ensure performance standards are met and maintained to achieve the business objectives and reach a high customer satisfaction index.

In this role, you will impact customer satisfaction by developing and executing customer experience strategies, working with cross-functional teams to create personalized experiences, and driving continuous improvement through customer feedback and data analysis.

Responsibilities

Develop and execute customer experience strategies to drive customer satisfaction and loyalty

Work with cross-functional teams to understand customer needs and create personalized experiences

Analyze customer data and market trends to identify opportunities for improvement

Implement and monitor customer feedback programs to gather insights and drive continuous improvement

Utilize customer experience tools and technologies to optimize customer interactions and touchpoints





Work closely with sales and product management teams to align customer experience strategies with business objectives

Qualifications

YOU MUST HAVE

2+ years of experience

Customer Support and/or equivalent in supply chain / order management / OtC related experience

MS Office skills (Excel, Word, Outlook, PowerPoint)

English proficiency

WE VALUE

Bachelor’s Degree

Knowledge/experience with SAP or Sales Force would be a great plus

High level of customer orientation, dedicated “can do” attitude

Excellent interpersonal, organizational, and time management skills

Ability to drive improvements leading to greater customer experience, higher quality and lower costs

Strong teammates with the ability to take ownership and follow-through

Ability to establish relationships and networks in a virtual team environment

#LI-Hybrid

📌 Sr Cust Exp Specialist (San Luis Potosí)
🏢 Honeywell
📍 San Luis Potosí