Key Responsibilities

- Manage day-to-day revenue operations execution.
- Oversee proactive sweeps and reactive ticket queues.
- Own SLA attainment and resolution metrics.
- Manage capacity planning and workload distribution.
- Ensure quality, auditability, and process compliance.
- Identify automation and process improvement opportunities.
- Act as the operational point of contact for stakeholders.
- Lead, coach, and develop the analyst team.

Tools & Technologies

- Service Now (SNOW)
- Hopper Blue
- MSSales / MSR
- MSRA
- AM Tool
- Power BI
- Excel
- Microsoft Teams
- M365 Copilot

Required Qualifications

- Postgraduate degree or equivalent.
- 8-10 years of business process operations experience.
- 3+ years leading delivery teams.
- Experience managing SLA-driven operations.
- Strong operational analytics skills.
- Team leadership and coaching experience.
- English C1 proficiency.

Preferred Qualifications

- Revenue Operations / Revenue Assurance experience.
- Customer supplier/vendor management experience.
- Experience in transition and knowledge transfer activities.

📌 Revenue Operations (Ecatepec de Morelos)
🏢 Allyis
📍 Ecatepec de Morelos