Remoto: Teletrabajo

We are looking for a detail-oriented, analytical Delivery Operations Analyst to support a Delivery Management Team responsible for company-wide planning, project management, and customer billing for consulting and support/help desk services. This is a key role involved in all aspects of the team's business administration, from new customer intake to services planning to billing, and it is primarily responsible for services billing processes, timesheet review, utilization monitoring, and accurate project data for customer reporting and internal production planning. You will collaborate closely with consultants, project managers, and leadership, reporting directly to the manager of the Project Delivery Team, with the potential for a long-term relationship with a growing company.What You'll Be DoingReview and validate timesheets for customer services and internal projects within Microsoft Dynamics 365 for accuracy, completeness, and alignment with project activitiesAssist Project Managers with project reviews, including time entries, and follow up with stakeholders to ensure accuracyManage full lifecycle invoicing , including preparation, adjustments, and invoicingAssist in monitoring billable and non-billable utilization, and flag gaps or risksMonitor customer invoice payments and follow up on outstanding paymentsDeliver and maintain daily and weekly utilization reporting for all teamsPrepare project analytics per customer and customer profitability reporting for fixed-price servicesAnalyze trends and provide actionable insights to support leadership decision-makingEnsure projects and activities are set up correctly to support accurate time tracking and reportingAudit Project IDs, activity mappings, and categories within Microsoft Dynamics 365 for consistencySupport Delivery and Leadership with internal improvement projects designed to standardize project and activity setupPerform ongoing quality checks across timesheets, data, and activity usageIdentify trends, inconsistencies, and potential revenue leakage,



and collaborate with Project Managers to resolve them or report them to leadershipRecommend process improvements to strengthen data accuracyProvide ongoing guidance to new team members and support compliance with internal standardsReinforce standards and consistency across delivery teams, and contribute to the ongoing development of delivery operations best practicesQualificationsExperience in consulting services and customer-facing billing roles , including timesheet quality assurance, utilization analysis, or project data validation where accurate time capture directly impacts billing readiness and revenueExperience in services or product delivery operations, project administration, or business analysis within a professional services or consulting environmentProficiency with reporting tools, preferably Microsoft Dynamics 365Strong attention to detail, with the ability to audit and validate data accuratelyFriendly, effective communication with customers, and strong collaboration skills with cross-functional teams (consultants, project managers, and leadership)Ability to follow up on outstanding items, enforce standards, and ensure deadlines (such as timesheet submissions) are met in a fast-paced environmentAnalytical and problem-solving mindset; proactive and process-orientedAdaptable, with a willingness to grow with the role as responsibilities expandExperience with AI and/or automation tools and systems is a plusBilling system experience (e.g., Microsoft Dynamics 365 Finance) is a plus, or willingness to learnRelated Fields of StudyBusiness AdministrationOperationsFinanceInformation Systems, or a related field (Bachelor's degree preferred)Benefits100% remote collaborationContractor: $1,900 USD monthlyMonday-Friday 8-5pm PSTFriendly and professional teamOpportunities for growth and developmentRequired:Computer/Laptop with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.Internet speed of at least 100MBPSHeadset with an extended mic that has noise cancellation and a webcamBattery back up for computerQuiet, dedicated workspace at home

📌 Delivery Operations Analyst (Ciudad de México)
🏢 Hpo Outsourcing Professionals - Agency
📍 Ciudad de México