Job Description
The role of the Workflows Analyst is to automate service delivery by applying programming skills to build logical flows and smart forms to improve end user experience through digital workflows.

Main Responsibilities

Design, build and test digital workflows to digitize and automate GES service delivery using ServiceNow automation platform

Provide technical support on operating services

Support the digitization process by defining user stories, generating technical documentation, and providing testing support and follow up of service configuration

Ensure development standards and guidelines are followed

Have a deep understanding in ServiceNow’s functionalities and modules and keep up to date in new released functionalities

Ensure ServiceNow platform scalability and instance health

Coordinate and manage the GES deployments into production instance

Manage external team resources

Position Challenges

Learning and understanding of digitization requirements

Act as a gap bridge between business stakeholders and technology to effectively communicate and understand needs that translate into automated workflow solutions

Coordinate people of diverse functional disciplines, conduct process discussions, and generate consensus agreements

Instill a continuous improvement mindset

Challenge existing processes to drive optimization and standardization

Coordinate external development resources

Qualifications

English language proficiency

Academic Background:



Systems Engineering Bachelor’s Degree or related

Areas of expertise

3+ years of experience working with multidisciplinary teams

1+ years of experience in software programming related positions.

Experience developing web based solutions using JavaScript, SQL, .NET, CSS3

Experience configuring in ServiceNow instances desired

Any ServiceNow certification(s) desired

Soft Skills

Ability to effectively assess customer needs while consulting and building solutions

Time-management

Problem solving

Highly motivated and result-driven

Teamwork oriented

Internal/External Relations
INTERNAL

GES Directors and Area Managers

Procurement Directors and Area Managers

GES Business Excellence Team

ServiceNow Product Owners

Procurement SMEs

P⁢ technical teams

EXTERNAL

ServiceNow Partners and Consultants

CEMEX Diversity and Inclusion Statement
At CEMEX, we recognize the diversity of the world in which we live and in which we do business. We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity, and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of CEMEX employees.

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📌 (CEN) ANALYST WORKFLOWS (Ejido de la Finca)
🏢 CEMEX
📍 Ejido de la Finca