Title: Client Solutions Specialist (Bilingual)

Reports to : Team Lead, Client Solutions

Salary Range - $50,000 - $55,000 annually plus shared success bonus

Why Join NBI?
Northern BI has been a trusted leader in telematics since 2008 and has experienced strong, consistent double-digit growth over the past five years. With an exceptional client retention rate of over 95%, we’re known for our hands‑on, collaborative approach and our commitment to delivering outstanding customer support. As a top integral Geotab partner, we take pride in the quality of our solutions and the strength of our team. We also offer competitive bonus programs for all roles, reinforcing our dedication to recognizing and rewarding great work.

About the Role
As a Bilingual Client Solutions Specialist, you will play a key role in onboarding and supporting our clients. You will deliver training, provide technical assistance, and troubleshoot both hardware and software issues. You will also guide clients through software features, configure reports in Excel, and ensure they receive a positive and seamless experience.

Responsibilities

Provide professional customer services support to NBI clients

Support My Geotab, Geotab hardware, and third-party hardware and software

Provide successful resolution to customer complaints

Train internal staff as required

Provide introductory software training to new clients

Provide software training to new users of existing clients





Provide software/hardware refresher training to existing clients

Provide impromptu “how to” sessions on specific items in the software

Report escalating and severe customer concerns and issues to management

Demonstrated professionalism and poise

Preserve the confidentiality and security of customer data and information

Exceptional relationship building skills

Escalate cases to Geotab and third-party vendors to resolve complex problems

Identify software bugs and record and escal… as required

Qualifications
This opportunity may be a great fit for you if:

You are bilingual in French and English (required)

You have post-secondary education or equivalent experience

You have 1–3 years of experience in training, technical service, or support

You are proficient in Microsoft Office, especially Excel and experience with AI tools usage or knowledge is considered an asset

You have experience using CRM platforms (Salesforce preferred)

Your written and verbal communication skills are clear, professional, and effective

You possess strong attention to detail and excellent organizational skills

You can work rotational shifts Monday - Friday between 8:00am - 9:00pm (AST)

Typical shifts include 8:00am to 5:00pm, 9:00am to 6:00pm, 12:00pm to 9:00pm

What we offer

3 weeks vacation plus 11 paid office holidays

5 paid personal days

Medical and dental benefits; HSA; Group RRSP matching

Subsidized fitness benefit

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📌 Bilingual Client Solutions Specialist (Santiago Mexquititlán Barrio 1ro.)
🏢 Northern Business Intelligence
📍 Santiago Mexquititlán Barrio 1ro.