Head of Operations & Customer Service - Americas (Cancún)

Head of Operations & Customer Service - Americas (Cancún)

25 sep
|
Mts Incoming, S.L.U.
|
Cancún

25 sep

Mts Incoming, S.L.U.

Cancún

OTS Globe seeks a Director of Operations & Customer Service Americas to lead the operational performance and customer service strategy for Accommodation, Transfers, and Excursions across the Americas. You will manage a small team, collaborate with Commercial, Contracting, Product, and Finance, and drive profitability and service excellence.
The role combines strategic leadership with hands-on oversight, focusing on efficiency, supplier relationships, and continuous process improvements to

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📌 Head of Operations & Customer Service - Americas (Cancún)
🏢 Mts Incoming, S.L.U.
📍 Cancún

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