Zendesk is seeking Incident Responders to triage, swarm with teams, and restore service in a fast-paced hybrid SRE model. You’ll support incident management across multiple SaaS applications, handle on-call alerts, and contribute to post-incident reviews.
Idóneo candidates have 3+ years in incident management or SRE, familiarity with ITIL, and experience with Incident.I/O or PagerDuty. Strong communication is essential.
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📌 Incident Responder: SaaS Reliability & Triage Lead (Ciudad de México)
🏢 Zendesk
📍 Ciudad de México
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