IT Technician IIJob Details Location: Mexico City, Mexico (Hybrid)
Employment Type: Full-time
Department: IT
Reports To: Senior IT Manager
Language Requirement: Fluent Spanish and English
Experience: 3+ years
Role Summary
The IT Technician II provides Level 1 and Level 2 support for employees and technical users. This person serves as a primary point of contact for desktop hardware, software, networking, and infrastructure issues, resolving problems independently when possible and escalating with clear findings when needed.
Key Responsibilities Manage user accounts, permissions, and access.
Triage IT tickets and meet service level targets across desktop, network, and Linux systems.
Purchase, configure, deploy, and track computer equipment.
Troubleshoot Windows and macOS devices, peripherals, printers, presentation equipment, software, and basic network issues.
Support technical users, identify root causes, and coordinate with vendors when needed.
Monitor infrastructure performance and escalate issues with probable root cause findings.
Manage device enrollment, compliance, and security settings in Microsoft Intune and Defender.




Assist with infrastructure upgrades and deployments.
Train employees on hardware and software use, and maintain knowledge base articles and user guides.
Required Qualifications 3+ years of IT support experience.
Strong knowledge of Windows and macOS desktop hardware and PC components.
Experience with IT ticketing systems, Active Directory, Entra ID, Microsoft 365, Intune, and Microsoft Defender.
Working knowledge of Linux fundamentals and networking concepts.
Hands-on troubleshooting experience with hardware, software, and peripherals.
Strong written and verbal communication skills in both Spanish and English .
Ability to manage multiple priorities, protect confidential information, and work collaboratively across departments.
High school diploma or GED.
Preferred Qualifications Bachelor’s degree in Computer Science.
Experience using AI assistants to support troubleshooting and documentation, or willingness to learn.

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