25 sep
|
PEPSICO
|
México
PepsiCo LATAM Customer Service Director leads the end-to-end Customer Service and Order Management strategy across Latin America, including Brazil, Mexico, Andean, Caricam, and SOCO units. The role drives a large transformation using PEP Order Engine, Celonis, AI, and Engage CX to standardize processes and enable data-driven decisions.
Reporting to Integral CS Lead, the director oversees a team of ~200 FTEs and supports over $12B in net revenue, building a scalable, premium service model with
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📌 LATAM Customer Experience & Growth Director (México)
🏢 PEPSICO
📍 México