Hitachi Vantara Corporation is seeking a senior Service Desk leader to own complex incidents, drive root-cause analysis, and deliver permanent resolutions. You will manage Service Desk operations, KPI/SLA reporting, and continuous service improvements while coaching Associates and Consultants to strengthen accountability and customer excellence.
Based in Mexico City, you’ll partner with cross‑functional teams to ensure seamless service delivery and scalable support.
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📌 Senior Service Desk Leader - Incident & Improvement (Ciudad de México)
🏢 Hitachi Vantara
📍 Ciudad de México
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