Zendesk in Mexico City is seeking an Information Technology Specialist (Incident Responder) to join our hybrid SRE team. You will triage incidents, coordinate swarms with domain teams, and help restore service while maintaining accurate incident records.
This hands-on role emphasizes on-call responsiveness, post-incident reviews, and clear communication with stakeholders. Experience in ITIL/incident management and tools like PagerDuty or Incident.I/O will help you succeed.
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📌 Incident Response Specialist – IT Operations (SRE) (Ciudad de México)
🏢 Zendesk
📍 Ciudad de México
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