Company Overview Our client builds an all-in-one booking and park-management platform for outdoor hospitality. Campground, RV park, and glamping operators use it to manage reservations, availability, rates, payments, guest messaging, and reporting in one place. It also runs a traveler-facing marketplace that brings operators more bookings.
Many customers are small and mid-sized businesses whose busiest days depend on the software running smoothly. They choose this platform for its ease of use and for the real, hands-on support behind it.
Your Role This role exists to keep customers successful long after onboarding ends.
You'll be the go-to contact for a portfolio of parks. You'll answer questions, solve problems, and help operators use more of the platform as their business grows. Success in this role means customers feel supported, use the product confidently, and stay with the platform year after year.
You’ll: Serve as the main point of contact for a portfolio of active customers

Answer product questions and troubleshoot issues with bookings, rates, payments, and availability

Run check-ins and training sessions to help customers adopt features they aren't using yet

Help operators adjust their setup as seasons, rates, or site inventory change

Stay calm and responsive during peak-season rushes, when every booking counts

Write clear follow-up notes and keep customer records up to date in the CRM





Turn recurring questions into guides, FAQs, and simple help documentation

Spot at-risk accounts early and work proactively to keep customers happy

Share customer feedback and pain points that help product and engineering improve the platform

You Bring: Experience in a customer-facing role, such as customer success, account management, support, or onboarding, ideally in SaaS

Comfort learning software in depth and explaining it to non-technical users

Excellent spoken and written English communication

Strong troubleshooting skills and a calm, solutions-first attitude

A tech-savvy, process-oriented mindset

Strong organization and follow-through across multiple accounts

A patient, supportive approach with customers of all technical comfort levels

Bonus Points: Experience with hospitality, reservations, booking, or payments software

Familiarity with CRM or helpdesk tools

Experience creating help documentation, FAQs, or training materials

Experience supporting small-business owners

What’s Offered: Remote role with schedule overlap for customer calls and team collaboration

Competitive USD compensation, based on experience

A lean, hands-on team where your impact is visible

Growth paths into senior customer success, account management, or customer operations

The chance to help small businesses in outdoor hospitality grow and thrive

📌 Customer Success Representative - LATAM - Remote (Acapulco de Juárez)
🏢 Atomic Hr
📍 Acapulco de Juárez