About MStar

At MStar, we are redefining the future of automotive financing and mobility in Mexico and Latin America through technology, artificial intelligence, and 100% digital processes. Our mission is to transform the vehicle purchase experience by offering fast, transparent, and accessible credit solutions that connect our clients with top market opportunities. We are driven by constant innovation, commercial agility, and service excellence to revolutionize the industry.

Job Objective

The Sr. Digital Sales Specialist will be responsible for leading and executing the sales strategy through digital channels, converting qualified leads into active loan accounts. This role combines strategic sales execution, advanced use of digital/CRM tools, and a high-touch consultative approach in fast-paced digital environments.

Key Responsibilities & Activities

- Full-Funnel Online Car Title Loan Sales: Own and execute the entire B2C online sales cycle for car title loans—from initial lead capture and financial qualification through to contract execution and final loan disbursement.
- Phone-Based & High-Volume B2C Closing: Actively engage with individual consumers over the phone and digital messaging channels, demonstrating strong active listening to uncover customer financial needs, address objections, and drive individual deal closures.
- Cross-Functional Deal Facilitation: Work cross-functionally with Risk, Credit Underwriting, Operations, and Onboarding teams to clear friction, streamline documentation, and ensure deals move smoothly through the approval pipeline.
- Process Optimization & AI Integration: Proactively identify bottlenecks in the sales funnel, partner with Product Managers and technical teams, and leverage AI-driven tools and automation to improve response times (SLA) and overall conversion efficiency.
- CRM Pipeline & Metrics Management: Maintain rigorous real-time tracking of individual pipeline metrics, conversion rates,



and deal stages within the corporate CRM (Salesforce/HubSpot).

Requirements & Desired Profile

- Industry Experience: Minimum 3 to 5 years of proven, genuine Senior-level B2C online/digital sales experience coming strictly from Internet, Fintech, or Financial Services (Lending/Credit) companies. Direct experience in car title loans, auto financing, or consumer lending is strongly preferred.
- Individual Deal Closing Track Record: Proven track record of direct individual deal closing (not just managing team or program-level results) with strong phone-selling agility and financial objection handling.
- Process & Tech Savvy: Strong expertise in CRM platforms (Salesforce, HubSpot) and automated dialers/communication tools. Familiarity with AI-driven sales enablement tools and working alongside Product Managers to improve sales workflows.
- English Proficiency: Advanced / Business Fluent (C1 level)—must be fully capable of reporting directly, conducting strategy reviews, and communicating seamlessly with international executive stakeholders.

Key Competencies

- Results orientation and a high level of self-management.
- Analytical mindset (leveraging data and conversion metrics to optimize performance).
- Adaptability to change and assertive communication.

Compensation & Benefits

- Salary Scheme: 100% direct payroll (100% nominal).
- Major Medical Expenses Insurance (SGMM).
- Dental and Vision Insurance (via Surex).
- Savings Fund: 6% company match.
- Food Coupons / Grocery Vouchers (applicable after completing the probation period).
- Statutory Benefits by Law (Vacation bonus, Christmas bonus/Aguinaldo, IMSS/INFONAVIT, statutory vacation days).

Diversity & Inclusion Notice

At MStar, we value diversity and inclusion. All hiring decisions are based solely on merit, competence, and business needs, without distinction of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristic.

📌 Sr. Digital Sales Specialist (Ciudad de México)
🏢 MStar
📍 Ciudad de México