Capgemini, acting as the Employer of Record for Farmers operations, leads the setup of FBS Mexico's Direct Business Contact Center. The role focuses on outbound pre-sales, lead qualification, triage, and enabling US-based sales reps to focus on revenue generation.
You will oversee end-to-end contact center operations, drive performance through KPIs, and manage workforce planning with a data-driven approach to scale the new delivery capability.
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📌 Director, Pre-Sales Contact Center (México)
🏢 Capgemini
📍 México
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