GENERAL FUNCTION

The FCC Agent is the first point of contact for Essilor Luxottica’s customers, suppliers and employees to provide them with resolutions related with finance situations in the Accounts Payable and Receivable departments. For the Accounts Payable area some of the cases are related to payment status requests , past due invoices, and update supplier’s information in the system. In the Accounts Receivable area, the main topics are question regarding billing inquiries, statement questions, invoice copies request the update of customer’s information as well in the system.

MAJOR DUTIES & RESPONSIBILITIES

Maintain updated knowledge of all company finance processes and services to provide adequate information to customers and vendors.

Managing incoming calls and customer service inquiries relate4d with finance situations.

Promptly respond to customers and vendors questions submitted via email-salesforce-HAD.

Provide information and instructions about finance processes and services (AP &AR;)





Field incoming phone calls and respond to pone messages from customers and vendors.

Handles customers and vendors complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Provide assistance to other Essilor departments though the correct channeling of information once the needs have been identified.

Develop strategies that contribute to the reduction of the cases received, though efficiency at the time of problem resolution.

Submits request to other finance departments to attend the matter in question.

BASIC QUALIFICATIONS

Bachelor’s degree in business administration, international business finance or accounting (Desired)

Oracle, SAP, Cisco Finesse and Cisco Calibration experience

Proficient in Microsoft tools

Strong verbal and written communication skills

Customer services experience is a must. #J-18808-Ljbffr

📌 Finance customer care agent (Chihuahua)
🏢 Luxottica
📍 Chihuahua