Role Description
We are seeking a SaaS Engineer to
manage, optimize, and maximize value from Dropbox's SaaS ecosystem
. The idóneo candidate has hands-on experience administering collaboration platforms
(Google
Workspace, Slack, Zoom, Dropbox), strong scripting/automation skills, and a curiosity for exploring new features and AI capabilities. You will help ensure SaaS platforms are
secure, scalable, and fully leveraged
, enabling Dropboxers to get the most out of their tools.
Responsibilities
Administer SaaS platforms: user management, security, permissions, workflows, integrations.
Proactively
evaluate new SaaS features
and run pilots/adoption programs.
Measure and report on adoption and usage trends
across collaboration platforms.
Identify opportunities to leverage
AI, automation, and integrations
for smarter collaboration.
Troubleshoot and resolve SaaS-related incidents, documenting best practices.
Deliver documentation, training, and communication to drive user enablement.
Requirements




5+ years experience administering enterprise SaaS platforms
(i.e. Google
Workspace, Slack, Zoom, Dropbox).
Experience with automation/scripting
(Python,
Bash, PowerShell, AWS Lambda).
Familiarity with SaaS APIs, integrations, and CI/CD pipelines.
Strong analytical skills for usage data, adoption metrics, and feature impact.
Excellent troubleshooting, problem-solving, and cross-functional communication skills.
Ability to work independently and cross-functionally, with clear communication to both technical and non-technical stakeholders.
Strong documentation skills, with experience maintaining knowledge bases, SOPs, and onboarding guides
Preferred Qualifications
Certifications in Google Workspace or Slack administration.
Experience with SaaS adoption programs and driving user engagement.
Familiarity with AI/ML-powered SaaS features.
Background in SaaS spend optimization and vendor management.

📌 Saas Engineer (México)
🏢 Dropbox
📍 México