Description
Job summary
Direct the LATAM operation including IT development, infrastructure installation and maintenance, security, troubleshooting, policy and procedure direction and administration. Lead IT
goals in accordance
with
the company's
policies and procedures. Partner with IT Global management teams and lead IT team in Latin American region.
This position reports to the
International Chief Information Officer
and has a matrixed reporting structure to the President – Latin America.
Responsibilities
Leadership
Lead IT teams in 6 different countries across Latin America.
Develop and execute the Latin America technology strategy aligned with regional and global business objectives, ensuring technology investments generate measurable business value.
Engage
with
corporate
and
regional
teams
to
provide
a
consultative,
proactive
approach to
IT
needs
by
developing
a
deep
understanding
of
the
organization's
business,
industry, products and processes, and short- and long-term objectives.
Cybersecurity & Technology Governance
Lead cybersecurity governance, ensuring adherence to corporate cybersecurity standards, regulatory requirements, and incident response protocols.
Collaborate
with
Corporate
IT
and
Compliance
departments
to
ensure
IT
general
practices are compliant in the Latin American region.
Conduct
IT
audits
and
make
recommendations
based
on
findings
by
providing
problem resolution through policies and procedures interpretation.
Ensure consistent technology governance while addressing local regulatory, operational, and business requirements across all Latin American countries.
Service Delivery & Digital Transformation
Identify, evaluate,



and implement emerging technologies including artificial intelligence and automation solutions to improve operational efficiency and customer experience.
Plan,
organize,
and
launch
new
IT
products
and
services.
effective project
management practices
for
IT
business
development
and
infrastructure related
initiatives.
Lead
regional
project
scopes,
from
plan
to
execution.
Build
and
maintain
detailed project management plans to include resources, schedule and cost components.
Establish and monitor regional service level agreements (SLAs) and key performance indicators to ensure exceptional end-user technology support.
Recommend adjustments to systems and/or equipment to ensure cost efficient and effective
systems/equipment
infrastructure.
Analyzes
and
coordinates
implementation
of systems and technology enhancements.
In conjunction with integral IT Operations teams, ensure region IT service delivery is up to agreed standards with a continuous improvement focus.
Infrastructure & Cloud Strategy
Own regional cloud infrastructure strategy, optimization, governance, and adoption in alignment with enterprise architecture standards and global strategic objectives.
Accountable for Disaster Recovery architecture and functional viability
Accountable for the Corporate data network, servers,



workstation fleet, and storage
Financials
Own the annual Latin America IT operating and capital budgets, ensuring effective financial planning, governance, resource allocation, and return on technology investments.
Corporate IT Asset management for all computer equipment and license agreements.
Strategically develop and implement Corporate Capital Expenditure plans and forecasts.
Develop cost projections for new projects/initiatives in support of Operations.
Human Resources
Build and develop a high-performing regional technology organization through talent acquisition, succession planning, leadership development, and employee engagement initiatives.
Conduct applicable performance reviews and review compensation levels.
Develop and implement training and development plans.
Procurement
Negotiate with vendors and providers.
Development and issuance of RFP/RFQ
Establish preferred vendor selection.
Manage and maintain vendor relationships.
Qualifications
Experience:
At least 10
years
of
experience
at
medium
-to-large-scale
project
initiatives (and teams) in the IT business partner development and/or infrastructure arena
Education:
Bachelor's degree in information technology, Computer Science, Information Systems, Engineering, or related field. Master's degree (MBA or Technology-related discipline) preferred.
Special
Requirements/Certifications
ITIL
CISSP
CISM
Azure Solutions Architect
TOGAF
AWS Solutions Architect
PMP
certification
Some
travel
will
be
required.
Must
complete
continuing
education
requirements
as
outlined
by
Crawford
Educational
Services

📌 It Director - Latin America (México)
🏢 Crawford
📍 México