# Mid Microsoft 365 Platform Support AnalystApply**Job#: ***********Job Description:****Mid Microsoft 365 Platform Support Analyst****About Everforth Apex Systems Mexico**Everforth Apex Systems Mexico is a leading technology consulting and professional services organization that connects top talent with innovative projects across general enterprises.
We provide opportunities to work with modern technologies, collaborate with high-performing teams, and contribute to impactful business solutions in dynamic environments.
**Position Overview**Everforth Apex Systems Mexico is seeking a Mid Microsoft 365 Platform Support Analyst to support and maintain enterprise collaboration, automation, endpoint management, and analytics platforms within the Microsoft ecosystem.The ideal candidate will be responsible for troubleshooting platform-related incidents, managing permissions and access requests, supporting Power Platform and reporting environments, and participating in governance and continuous improvement initiatives.
This role requires strong analytical and problem-solving skills, along with the ability to collaborate across technical and business teams to resolve issues and improve platform reliability.
**Key Responsibilities**Microsoft 365 Platform Support* Troubleshoot and resolve incidents related to SharePoint Online, Microsoft Teams, OneDrive, Entra ID, and Intune.
* Support administration and day-to-day operations of Microsoft 365 services.
* Manage user provisioning, permissions, access requests, and security-related issues.
* Monitor platform health and assist with issue escalation when required.Power Platform & Automation* Support Power Automate workflows and Power Apps solutions.
* Assist with Dataverse-related configurations, troubleshooting, and user support.




* Investigate automation failures and coordinate resolution efforts.Data & Analytics Support* Support Power BI environments, reports, and dashboards.
* Troubleshoot data refresh, connectivity, and reporting issues.
* Assist with Microsoft Fabric and Power Query-related support activities.
* Collaborate with analytics teams to ensure reporting platform stability.Incident Management & Governance* Perform root cause analysis for recurring incidents and platform issues.
* Coordinate with cross-functional teams to drive issue resolution.
* Participate in governance reviews and platform improvement initiatives.
* Create and maintain technical documentation, knowledge articles, and operational procedures.
**Required Experience & Qualifications*** Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent practical experience.
* 3+ years of experience supporting Microsoft 365 platforms in a corporate environment.
* Hands-on experience with: + SharePoint Online + Microsoft Teams + OneDrive for Business + Microsoft Entra ID + Microsoft Intune* Experience supporting: + Power Automate + Power Apps + Dataverse* Experience with: + Power BI + Microsoft Fabric + Power Query + Microsoft Excel* Strong understanding of permission management, access controls, and user administration.
* Experience working with incident management and ticketing processes.
* Proven troubleshooting and root cause analysis skills.




* Ability to document solutions, procedures, and support activities effectively.
* Strong communication and stakeholder management skills.
**Preferred Qualifications*** Microsoft 365 Administration experience.
* Experience with ServiceNow.
* Knowledge of Azure Analysis Services.
* Exposure to SAP BI and/or SAP BW environments.
* Microsoft certifications related to Microsoft 365, Power Platform, Azure, or Power BI.
* Experience supporting governance and compliance initiatives.
* Knowledge of enterprise collaboration and productivity best practices.
**Technical Stack**Core Technologies* SharePoint Online* Microsoft Teams* OneDrive for Business* Microsoft Entra ID* Microsoft IntunePower Platform* Power Automate* Power Apps* DataverseData & Analytics* Power BI* Microsoft Fabric* Power Query* Microsoft ExcelSupporting Tools* ServiceNow* Azure Analysis Services* SAP BI (Preferred)* SAP BW (Preferred)Key Concepts* Incident Management* Platform Support* Root Cause Analysis* Permission & Access Management* Governance* Technical Documentation* Troubleshooting *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe.
When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning.
We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.
Our commitment to excellence is reflected in many awards, including Great Place to Work and Great Place for Women to Work in Mexico.
***Employee Type:** FullTime**Remote:** Yes**Location:** Guadalajara, JA, MX**Job Type:** Mexico Delivery Center**Date Posted:** September 17, ******Pay Range:** $41,850 - $51,000 #J-*****-Ljbffr

📌 Mid Microsoft 365 Platform Support Analyst (Lagos de Moreno)
🏢 Apex Systems
📍 Lagos de Moreno