End users support
Work with global IT service team to provide onsite technical support to end users.
Manage and maintain end user's hardware and software, ensure end user devices and software are up-to-date with latest patches and updates.
System Installation and Configuration
Install, configure, and maintain office IT systems, such as PCs, mobiles, servers, networks, and software applications
Provide technical support for system upgrades and migrations.
Troubleshooting and Problem Resolution
Diagnose and resolve IT-related issues promptly to minimize downtime and disruptions.
Implement preventative maintenance measures to reduce the occurrence of IT issues.
Network Management
Manage and maintain the local area network (LAN).
Monitor and troubleshoot as first level for WAN infrastructure, open local ISP ticket and follow up for resolution, escalate to global operation team for issues beyond local capability.
Prepare and configure switches and firewalls to handover to global operation team for completion final set up.
Troubleshoot network connectivity issues and assist global operation team to optimize network performance for applications.
Security and Compliance
Implement and maintain IT security measures to protect IT systems and data from unauthorized access.
Ensure compliance with group IT and cyber security standards




Conduct regular security audits and vulnerability assessments.
Data Management
Manage data backups and recovery procedures for office and R&D; data, including confidential financial, HR data, design and engineering data, etc.
Implement data retention policies and ensure compliance with data privacy regulations.
Optimize data storage and retrieval processes for efficient operations.
Project Management
Participate in IT projects related to system modernization and efficiency improvements.
Assist in the planning, implementation, and testing of new IT systems.
Identify potential risks and develop mitigation plan to ensure secure operation.
Provide technical expertise and support for global IT projects local rollout.
Stakeholder communication and collaboration
Serve as the primary point of contact for site IT operations and IT project local rollout.
Coordinate with L2/L3 IT Domains specialists at a General level to ensure the right implementation of rollouts in the site.
Collaborate with regional and Group-level stakeholders to ensure seamless communication and coordination to related users.
Create process guide, training materials and end user guides as needed.
Work with vendors and third-party service providers to address local technical problems.

📌 Site It Operations Analyst (México)
🏢 Plastic Omnium Career
📍 México