Description
Paired is a general staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to gifted people, regardless of location.
About the Client
Our client is a is a fencing contractor specializing in the design, installation, and repair of residential and commercial fencing systems across New Jersey. The company offers a variety of fencing solutions, including wood, vinyl, chain-link, and aluminum, as well as custom gates and tailored perimeter security options.
Their services are focused on enhancing property security, privacy, and curb appeal, delivering durable and functional fencing solutions for both residential homeowners and commercial clients.
About the Role
We are seeking a proactive and detail-oriented Customer Service Representative / Office Administrator to support a fast-growing fencing and outdoor living installation company based in New Jersey.
This role is critical in managing high volumes of inbound leads generated through social media, referrals, and the company website, while ensuring consistent follow-up, strong customer communication, and accurate CRM management.
The ideal candidate is highly organized, customer-focused, and comfortable working across communication, lead follow-up, and light sales support in a dynamic, fast-moving environment. This is not a maintenance role—this company focuses exclusively on installation projects including fencing, patios, pavilions, and landscape-related outdoor living solutions.
Key Responsibilities
Customer Communication & Lead Follow-Up
Respond to inbound calls, texts, emails, and online inquiries in a timely and professional manner
Follow up consistently with new and existing leads to maintain engagement and increase conversion rates
Maintain ongoing communication with prospects to ensure the company stays top-of-mind




Send proactive outreach such as promotions, seasonal messaging (e.g., storm readiness), and service reminders
Request and manage customer reviews (including Google reviews) to support reputation building
Lead Intake & Quoting Support
Collect and input customer information (name, contact details, address, source of lead) into the system
Use the company's online quoting tool to map properties via bird's-eye view and generate accurate estimates
Assist customers in navigating the quoting process when needed
Support basic interpretation of property layouts (boundaries, fencing lines, structures, etc.)
Ensure quotes and lead data are accurately recorded and tracked
CRM & Pipeline Management
Maintain and update CRM records to ensure data accuracy and completeness
Track lead status and follow-up stages to prevent missed opportunities
Ensure all inquiries are properly categorized, documented, and progressed through the pipeline
Support internal organization of leads coming from multiple channels (website, social media, referrals, showroom traffic)
Administrative & Operational Support
Provide general administrative support to assist day-to-day office operations
Help organize customer communication workflows and follow-up systems
Support light coordination tasks related to scheduling and internal tracking
Assist with basic marketing support such as email campaigns and customer outreach (e.g., Mailchimp or similar tools)
Requirements
Strong English communication skills (written and verbal)
Open to working Saturdays
Prior experience in customer service, office administration, or lead coordination roles
Comfortable handling inbound leads and structured follow-up processes
Basic understanding of sales follow-up (no hard selling required)
Experience using CRM systems or lead tracking tools
Highly organized, detail-oriented, and able to work independently in a remote environment
Ability to learn and operate simple quoting or mapping tools (training provided)
Familiarity with email marketing tools (e.g., Mailchimp) is a plus but not required

📌 Customer Service & Lead Coordinator For A U.S. Fencing Company (México)
🏢 Paired
📍 México