Description
Customer Sales Representative (Inbound Sales) – Remote | High Conversion | Plumbing Services
Position Type:
Full-Time, Remote
Working Hours:
U.S. Hours (Evenings & Weekends Required)
About the Role
We're hiring a
Customer Sales Representative (CSR)
to handle high-volume inbound calls and convert customer inquiries into
booked plumbing jobs and memberships
.
This is a
sales-first customer service role
— not just answering calls.
You'll guide conversations, solve problems, and confidently move customers toward booking services while delivering a
professional, customer-first experience
.
If you can
build trust quickly and close consistently
, this role is built for you.
What You'll Own
Inbound Sales & Call Conversion
Handle high-volume inbound calls with confidence and professionalism
Convert inquiries into
booked plumbing jobs
(target:
85% conversion rate
)
Actively listen and guide customers toward the right solution
Control conversations while maintaining empathy and clarity
Scheduling, Upselling & Membership Sales
Book service appointments accurately and efficiently
Identify upsell opportunities during calls
Promote and sell
Pipeline Club membership
Hit key targets:
10%+ membership close rate
35 memberships in first 90 days
CRM & Process Execution
Log all interactions accurately in CRM systems
Follow structured scripts and workflows
Contribute to improving call processes and conversion systems
Preferred tools experience:
ServiceTitan
Other CRM and call management tools
Customer Experience & Escalation Handling
Handle escalations professionally and calmly
Maintain high customer satisfaction standards
Deliver consistent, high-quality phone experiences
Team Support & Optimization
Support offshore team members for consistency
Provide feedback to improve scripts, tools, and workflows
Adapt quickly to new systems and processes
What Success Looks Like
85%+ call-to-booking conversion rate
10%+ membership close rate




35+ memberships sold in first 90 days
Accurate and clean CRM documentation
Strong customer satisfaction and call quality scores
What Makes You a Strong Fit
Confident, persuasive communicator on the phone
Strong at building rapport quickly
Comfortable balancing
sales + service
Disciplined and reliable with performance targets
Able to work evenings and weekends
Thrive in fast-paced, call-driven environments
Requirements (Must-Have)
Experience
Proven experience in:
Inbound sales
Call center sales
Customer service with conversion targets
Core Skills
Strong conversion and closing ability
Excellent objection handling
CRM and call system experience
Clear, professional English communication
Nice to Have
Experience in:
Plumbing
HVAC
Home services
Familiarity with ServiceTitan
Membership or subscription sales experience
What a Typical Day Looks Like
Handle inbound calls throughout your shift
Understand customer issues and recommend services
Book appointments and present membership options
Log all interactions in CRM
Follow scripts and improve performance daily
Handle escalations professionally
In short:
You turn inbound calls into
revenue + long-term customer relationships
.
Key Metrics (KPIs)
Call-to-booking conversion rate (85% target)
Membership close rate (10%+)
Memberships sold (35 in first 90 days)
CRM accuracy and documentation
Customer satisfaction and call quality
Why This Role Stands Out
Clear, measurable performance targets
Direct impact on revenue growth
Structured scripts, systems, and coaching
Opportunity to grow into:
Sales leadership
Operations roles
Customer experience management
Interview Process
Initial Screening Call
Interview with Pavago Recruiter
Client Interview
Offer & Onboarding
Apply Now
If you can
convert inbound calls, handle objections confidently, and deliver a strong customer experience
, this role gives you a clear path to grow in
sales and revenue operations
.
Apply now and turn conversations into results.

📌 Customer Sales Representative (México)
🏢 Pavago
📍 México