Description
Job Description:
The Supervisor is responsible for work environment, development and achievement of KPIs (internal & external) for a group of agents
Key Responsibilities and Accountabilities:
Transmit Teleperformance values through leading by example
Manage a healthy team performance scorecard
Follow financial assumptions while executing day to day operation
Develop direct reports and potential Operational leaders
Manage GESP
Execute TOPS and regional Operational basics
Report weekly performance to ACM
Assist ACM to support ESAT
Execute employee retention plans