Description
The role serves as a technical expert and customer-facing representative, working closely with project teams, service technicians, contractors, facility managers, and end users to deliver high-quality service solutions and lifecycle support.
Responsibilities
Field Service & Technical Support
Perform startup, commissioning, testing, and validation of HVAC and Building Automation Systems (BAS/BMS).
Troubleshoot and diagnose HVAC equipment, control systems, field devices, networks, and software applications.
Execute preventive maintenance, corrective maintenance, and system upgrades.
Analyze system performance and recommend corrective actions to improve reliability and efficiency.
Support emergency service calls and critical system recovery efforts.
HVAC & Building Automation Systems
Maintain and optimize HVAC control systems including:
Chillers
Boilers
Air Handling Units (AHUs)
Remote Transmission Units (RTUs)
VAV Systems
Fan Coil Units
Cooling Towers
Pumping Systems
Configure and support Honeywell Building Management Systems (BMS) and Building Automation Systems (BAS).
Implement control system modifications, software updates, graphics enhancements, and sequence adjustments.
Verify proper operation of sensors, actuators, controllers, and field devices.
System Integration & Networking
Support integration of HVAC and building systems using industry-standard communication protocols, including:
BACnet
Modbus
LonWorks
IP-based control networks
Assist with controller programming, network configuration, and database management.
Diagnose communication failures and network performance issues.
Customer Support & Training
Provide technical support and consultation to customers regarding system operation and performance.
Develop and maintain strong customer relationships through responsive service delivery.
Conduct customer training on HVAC controls, BAS operation, and system best practices.
Communicate findings, recommendations,



and service activities through detailed service reports.
Project & Continuous Improvement Support
Collaborate with project engineering, System engineering, Application Engineering sales, and operations teams, including General Eng Team
Support retrofit, upgrade, and modernization projects.
Assist in identifying energy-saving opportunities and operational improvements.
Ensure compliance with company safety procedures, quality standards, and customer requirements.
Qualifications
YOU MUST HAVE
Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Mechatronics Engineering, Controls Engineering, or a related technical field.
Equivalent field service experience may be considered.
3–5
years of experience in HVAC controls, Building Automation Systems, field service engineering, Application Engineering or technical service support.
Experience commissioning, maintaining, and troubleshooting HVAC systems, BMS and BAS and control platforms. / Niagara framework
Experience working directly with commercial and industrial customers.
HVAC equipment and system operation.
Building Automation Systems (BAS) and Building Management Systems (BMS).
HVAC controls, instrumentation, sensors, actuators, and controllers.
DDC (Direct Digital Controls) systems.
Network architecture and communication protocols.
Electrical troubleshooting and control panel diagnostics.
Energy management and building performance optimization.
Knowledge of ASHRAE standards and industry best practices.
WE VALUE
Experience with Honeywell Building Solutions products and software platforms
Experience with Autocad Software
Niagara Framework, Tridium, or similar BAS experience
.
HVAC, controls, electrical, or automation certifications.
Experience supporting mission-critical and commercial facilities.
Bilingual English and Spanish.
Travel Requirements
Based in
Monterrey City
but in future with potential travel up to 50% within assigned territory
Mainly located at customer site 100%
Availability for occasional after-hours, weekend, and emergency support.

📌 Field Service Engineer Hvac Controls & Building Automation (México)
🏢 Honeywell
📍 México