Position Summary

The Customer Service Representative is responsible for providing exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.

This position serves as the primary point of contact for customers and plays a key role in maintaining positive customer relationships.

Qualifications Education: Bachelor's degree required.

Experience Minimum 1–3 years of experience in customer service, customer support, or a related role.

Experience working in a fast-paced environment preferred.

Skills & Competencies Excellent verbal and written communication skills.

Strong problem-solving and conflict-resolution abilities.





Customer-focused mindset with a professional and positive attitude.

Proficiency in Microsoft Office Suite and CRM systems.

Strong organizational and multitasking skills.

Ability to work independently and as part of a team.

Attention to detail and accuracy.

Preferred Qualifications Experience with ERP and CRM platforms (SAP, Oracle, Salesforce, etc.).

Bilingual proficiency (English/Spanish).

Experience supporting customers in manufacturing, logistics, retail, or service industries. #J-18808-Ljbffr

📌 Customer service representative (Saltillo)
🏢 Grupo TECMA
📍 Saltillo