Company OverviewOur client builds an all-in-one booking and park-management platform for outdoor hospitality. Campground, RV park, and glamping operators use it to manage reservations, availability, rates, payments, guest messaging, and reporting in one place. It also runs a traveler-facing marketplace that brings operators more bookings.Many customers are small and mid-sized businesses whose busiest days depend on the software running smoothly. They choose this platform for its ease of use and for the real, hands-on support behind it.Your RoleThis role exists to keep customers successful long after onboarding ends.You'll be the go-to contact for a portfolio of parks. You'll answer questions, solve problems, and help operators use more of the platform as their business grows. Success in this role means customers feel supported, use the product confidently, and stay with the platform year after year.You’ll:Serve as the main point of contact for a portfolio of active customersAnswer product questions and troubleshoot issues with bookings, rates, payments, and availabilityRun check-ins and training sessions to help customers adopt features they aren't using yetHelp operators adjust their setup as seasons, rates, or site inventory changeStay calm and responsive during peak-season rushes,



when every booking countsWrite clear follow-up notes and keep customer records up to date in the CRMTurn recurring questions into guides, FAQs, and simple help documentationSpot at-risk accounts early and work proactively to keep customers happyShare customer feedback and pain points that help product and engineering improve the platformYou Bring:Experience in a customer-facing role, such as customer success, account management, support, or onboarding, ideally in SaaSComfort learning software in depth and explaining it to non-technical usersExcellent spoken and written English communicationStrong troubleshooting skills and a calm, solutions-first attitudeA tech-savvy, process-oriented mindsetStrong organization and follow-through across multiple accountsA patient, supportive approach with customers of all technical comfort levelsBonus Points:Experience with hospitality, reservations, booking, or payments softwareFamiliarity with CRM or helpdesk toolsExperience creating help documentation, FAQs, or training materialsExperience supporting small-business ownersWhat’s Offered:Remote role with schedule overlap for customer calls and team collaborationCompetitive USD compensation, based on experienceA lean, hands-on team where your impact is visibleGrowth paths into senior customer success, account management, or customer operationsThe chance to help small businesses in outdoor hospitality grow and thrive

📌 Customer Success Representative ? - Latam - Remote (Torreón)
🏢 Atomic Hr
📍 Torreón