POSITION: Tier 1 Customer Service RepresentativeLocation: RemoteSchedule: Monday to Friday, 9:00 AM – 5:00 PM (EST)Note: Independent contractor positionWE'RE LOOKING FOR SOMEONE WHO HAS:* Ticket Management: Respond promptly and accurately to inbound customer support tickets regarding account access, login troubleshooting, and subscription preferences.* Preference & Account Admin: Process customer requests regarding marketing message preferences, account updates, and general platform inquiries.* KPI Adherence: Consistently meet performance targets, including first-response times, resolution rates, customer satisfaction scores (CSAT), and call/hold metrics.* Issue Escalation: Identify complex or Tier 2 technical and billing issues and route them accurately to internal management.* Data Hygiene: Document all customer interactions, notes, and resolution steps within the ticketing system.If you meet these requirements, we'd love to receive your application.

📌 Tier 1 Customer Service Representative (Ciudad de México)
🏢 Sagan Recruitment
📍 Ciudad de México