Requisition ID
****
-Posted
09/17/2026
-
5HRMX-FO Front Office
-
GBTS - Service Center (GS)
-
Queretaro
- Job Country (1)
Are you passionate about
people, customer service, and Human Resources
?
Do you enjoy solving problems and creating a positive employee experience?
We are looking for a
Front Office professional
to become a key point of contact for our employees, providing direct HR support and delivering an excellent service experience.
What will you do?
Manage and follow up on employee service tickets, ensuring SLA compliance
Support employees with benefits, payments, vacations, account access, and general HR inquiries
Provide professional support in challenging customer-service situations
Identify opportunities to
improve and innovate HR processes




Work closely with HR processes and practices coming from the U.S., with the opportunity to adapt and improve them locally
What are we looking for?
Bachelor's degree in
Business Administration or a related field
Advanced English
Experience with
HR systems, Microsoft Office, and Excel
Excellent communication skills
Strong
customer-service mindset
Proactive, solution-oriented, and comfortable proposing improvements
Ability to remain professional and composed when handling difficult situations or dissatisfied internal customers
#J-*****-Ljbffr

📌 Front Office (Santiago de Querétaro)
🏢 Mann
📍 Santiago de Querétaro