A LITTLE BIT ABOUT BoldrBoldr is the first general B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the worldWe are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five countries and we want to employ over 5,000 people by ****, if not soonerLET'S START WITH OUR VALUESMeaningful connections start with AUTHENTICITYWe do our best work by being CURIOUSWe grow by remaining DYNAMICOur success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCEAt the heart of great partnerships we'll always find EMPATHYWHAT IS YOUR ROLEAs a Technical Support Specialist, you will be on the frontlines of Gamma's customer support operations.
Your role is to ensure that users feel supported, empowered, and confident while navigating Gamma's platform.
You'll provide timely assistance through chat and email using Intercom, troubleshoot technical issues, and guide customers to make the most out of Gamma's innovative tools.WHY DO WE WANT YOUWe are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose.
We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.WHAT WILL YOU DORespond to customer inquiries via chat and email support channels using the Intercom platformProvide technical troubleshooting by diagnosing and resolving users issues related to presentations, website building, account management, and platform functionalityGuide users through Gamma's features, including AI content generation, template customization, publishing, and collaboration toolsProvide accurate,



timely solutions with a professional and empathetic toneLog customer interactions, track recurring issues, and contribute to knowledge base improvementsEscalate complex technical issues to tier 2 support or development teamsEducate users on platform capabilities and best practices for creating presentations and websitesMaintain high standards of response time, accuracy, and customer satisfactionYOU ARE...Curious and authentic, just like us!
#beboldrAn analytical and critical thinker, with an eye for even the most minute of detailsPassionate about client satisfactionYOU HAVE.
..2 years of SaaS customer or technical support experience, preferably in technology or saas environmentsFamiliarity with help desk or ticketing systems (Intercom experience a plus)Familiarity with website-building tools, content management systems, or presentation softwareStrong technical aptitude for troubleshooting digital platforms and web-based appsExcellent written communication skills with the ability to explain technical concepts clearly.Comfortable navigating multiple software applications simultaneouslyStrong collaboration and verbal communication skills for internal teamworkPatience, empathy, and active listening skills to understand customer needsOrganization and efficiency in time management and an ability to juggle many ongoing initiatives with graceStrong organizational and time management skills with the ability to juggle multiple projectsProficiency for data analysis and process/operations improvementDetail-oriented with a proactive approach to problem-solvingAbility to work collaboratively within a team and adapt to changing project requirementsNICE TO HAVE...Experience supporting creative professionals, small businesses, or startupsKnowledge of presentation software (Gamma, PowerPoint, Google Slides, Canva)Familiarity with AI-powered tools or generative platforms#J-*****-Ljbffr

📌 Technical Support Advocate (Mérida)
🏢 Boldr
📍 Mérida