Job Details
This position is part of the
Employee Solutions Contact Center
, with the primary focus of providing
Tier 1 support to FedEx employees
.
This position combines elements of
Payroll and HR expertise
, requiring individuals to be proficient in these areas while servicing customers and ensuring a positive experience across multiple channels.
Position Summary & Principal Duties
Communication:
Communicate clearly and effectively with customers.
Inquiry Resolution:
Respond to employee inquiries using call scripts or standard operating procedures and/or escalate more complex cases to the appropriate business area for resolution.
Maintain Records:
Maintain accurate and detailed records of customer interactions and transactions.
Compliance:
Act as a liaison between employees, Payroll, HR, and other departments,



ensuring data accuracy, timeliness, and compliance with service level agreements, applicable policies, laws, and regulations.
Qualifications
Education:
High school diploma or equivalent.
Experience:
No experience required. Previous call center or customer service experience is a plus.
Knowledge, Skills & Abilities — Considered a Plus
Bilingual skills:
Spanish / Portuguese / English.
Strong verbal and written communication skills.
Demonstrated ability to adapt to change and navigate multiple software applications simultaneously.
Salary Base: 16, 900 Gross monthly + good pakage benefits

📌 Employee Solution Contact Center (Xico)
🏢 Fedex
📍 Xico