Requisition ID****-Posted09/17/2026-5HRMX-FO Front Office-GBTS - Service Center (GS)-Queretaro- Job Country (1)Are you passionate about people, customer service, and Human Resources?
Do you enjoy solving problems and creating a positive employee experience?
We are looking for a Front Office professional to become a key point of contact for our employees, providing direct HR support and delivering an excellent service experience.What will you do?
Manage and follow up on employee service tickets, ensuring SLA complianceSupport employees with benefits, payments, vacations, account access,



and general HR inquiriesProvide professional support in challenging customer-service situationsIdentify opportunities toimprove and innovate HR processesWork closely with HR processes and practices coming from the U.S., with the opportunity to adapt and improve them locallyWhat are we looking for?
Bachelor's degree in Business Administration or a related fieldAdvanced EnglishExperience withHR systems, Microsoft Office, and ExcelExcellent communication skillsStrongcustomer-service mindsetProactive, solution-oriented, and comfortable proposing improvementsAbility to remain professional and composed when handling difficult situations or dissatisfied internal customers#J-*****-Ljbffr

📌 Front Office (Santiago de Querétaro)
🏢 Mann
📍 Santiago de Querétaro