Posición: ABL - Service Desk Analyst Reclutador: Daniela Gaviño.
Ubicación de la posición: Aguascalientes Modalidad de trabajo: Presencial.
Industria – Sector: Global.
Tus Funciones - Provides technical support to users for troubleshooting issues and answering questions.
- Onsite Hand/Eyes support contact for Group IT.
- As Group IT is a general organization, many of these contacts are in English both spoken and written.
- 1st and 2nd level Helpdesk for users (Group IT supported hardware, software, applications & tools) - Onsite (Hand/Eyes) support contact for Projects, Service Desk and other Group IT teams.
- Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems etc.) - REMEDY (ITSM)



call registration or other ticket registration system - H/W break fix and maintenance - Paperwork for asset & finance management - PC preparations (W'10 incl. MS Office build, configuration) and startup training (provisioning) to new users - PC and PC supply provisioning - Willing to work in shifts during regular office opening hours - Willing to work outside office opening hours by occasion - Willing to travel to other office locations - Apple Mac OS knowledge is a plus Conocimientos y experiencia necesaria: Provides technical support to users for troubleshooting issues and answering questions.
Onsite Hand/Eyes support contact for Group IT.
As Group IT is a global organization, many of these contacts are in English both spoken and written.
Habilidades: - Trabajo bajo presión - Calidad en el trabajo y orientado a resultados

📌 Abl - Service Desk Analyst (Aguascalientes)
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