Reclutador: Daniela Gaviño. Ubicación de la posición: Aguascalientes
Modalidad de trabajo: Presencial.
Industria – Sector: General.
Tus Funciones
- Provides technical support to users for troubleshooting issues and answering questions.
- Onsite Hand/Eyes support contact for Group IT.
- As Group IT is a global organization, many of these contacts are in English both spoken and written.
- 1st and 2nd level Helpdesk for users (Group IT supported hardware, software, applications & tools)
- Onsite (Hand/Eyes) support contact for Projects, Service Desk and other Group IT teams.
- Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems etc.)
- REMEDY (ITSM) call registration or other ticket registration system
- H/W break fix and maintenance
- Paperwork for asset & finance management
- PC preparations (W'10 incl. MS Office build, configuration) and startup training (provisioning) to new users
- PC and PC supply provisioning
- Willing to work in shifts during regular office opening hours
- Willing to work outside office opening hours by occasion
- Willing to travel to other office locations
- Apple Mac OS knowledge is a plus
Conocimientos y experiencia necesaria:
Provides technical support to users for troubleshooting issues and answering questions. Onsite Hand/Eyes support contact for Group IT. As Group IT is a global organization, many of these contacts are in English both spoken and written.
Habilidades:
- Trabajo bajo presión
- Calidad en el trabajo y orientado a resultados