- Provide advanced orthopedic product technical support to internal and external customers, Customer Care Associates, Sales Representatives and end-users via direct calls, Teams, faxes and email communications - Provide orthopedic product technical assistance through emails and phone conversations - Provide product recommendations for customers, end-users and field sales representatives - Troubleshoot product questions and complex issues to provide resolution and improved customer service - Handle and resolve complex customer issues and escalated customer calls - Document and record all injury complaints within Agile - Provide product education to new hired Customer Care Associates, existing Care team members and Enovis employees as needed - Assist field sales representatives with cross references of competitor products - Process casting orders for custom bracing - Collaborate with Customer Care, Marketing, Engineering, Quality and Sales teams on new product launches, product updates, quality issues and general product information Requirements - Bachelor’s Degree in Kinesiology, Exercise Science, Athletic Training,



Nursing or related field required - Experience working with Orthopedic bracing preferred - Minimum of 1 year of clinical experience - Strong communication and interpersonal skills with aptitude in building relationships with professionals of all levels - Proficient in MS office suite (SharePoint, Excel, Word and PowerPoint) - English advanced level: Excellent verbal and written communication skills - Flexibility to work any shift between the hours of 5am – 5pm PST - Responsive to urgent needs and demands - Punctual, regular, and consistent attendance is required - Exceptional customer service skills Core Competencies Demonstrates expertise in providing advanced orthopedic product technical support and education, with a strong focus on customer service and effective communication. Proficient in troubleshooting complex issues and collaborating with cross-functional teams to enhance product knowledge and customer satisfaction. Highest-signal resume keywords - Bachelor’s Degree In Kinesiology - Orthopedic Bracing Experience - Clinical Experience - Exceptional Customer Service Skills - Proficient In MS Office Suite Hard Skills - Technical Support - Product Recommendations - Troubleshooting - Documentation - Product Education - Casting Orders Processing Soft Skills - Strong Communication Skills - Interpersonal Skills - Relationship Building - Flexibility - Responsiveness Industry Keywords - Orthopedic Products - Customer Care - Sales Support - Product Launches - Quality Issues Tools & Technologies - Agile - MS Office Suite - SharePoint - Excel - Word - PowerPoint

📌 Bracing and Support Product Specialist – Hybrid Shift (Tijuana)
🏢 Jobtailor
📍 Tijuana