Ambassadors Team: We’re looking for a hands-on operations leader to own and run our national on-field Ambassador operation. This is about execution, discipline, and performance at scale.

Challenges that await you

- Own the end-to-end execution of the Ambassador operation nationwide - Ensure compliance with KPIs: deliveries, punctuality, cancellations, field quality, and operational pilots - Ensure high-quality, compliant execution in the field, as Ambassadors are the face of the company - Lead Regional Heads and drive strong execution discipline across all regions - Execute new operational models defined by Product (e.g. new flows, KYC steps, cross-sell initiatives) and ensure real adoption in the field - Detect and act on bad practices, fraud risks, and operational deviations, with full ownership of prevention and resolution - Identify performance gaps by city, region, or team and implement immediate corrective actions - Ensure consistency in execution, regardless of geography or scale - Build and reinforce clear operational standards, communications, and accountability mechanisms - Work closely with Product and Analytics to close the gap between design and real-world execution - Scale the operation while maintaining control, quality, and performance What makes you a great fit:




- 3+ years leading field operations or distributed workforce models - You have led field operations at scale (not just logistics or support teams) - You are execution-driven and comfortable being close to the day-to-day operation - You are metrics-driven and know how to translate numbers into action - You have experience leading leaders (Regional Heads, Supervisors) and holding them accountable - You can operate in a fast-changing environment where processes evolve constantly - You lead through discipline, ownership, and follow-through - Experience managing large frontline teams across multiple cities or regions - Proven track record of owning and improving operational KPIs (e.g. completion, productivity, quality, adherence) - Experience scaling operations from early-stage to structured environments - Experience managing customer-facing teams in the field - Experience identifying and controlling bad practices, fraud, or process deviations - Experience executing product-driven operational changes Our ways of working:
- Innovative Spirit: A commitment to creativity and groundbreaking solutions.
- Honest Feedback: valuing open, transparent communication.
- Supportive Team: a strong, collaborative community.
- Celebrating Achievements: recognizing our wins together.
- High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances.

📌 Head of Ambassador Operations (Chihuahua)
🏢 Plata Card
📍 Chihuahua