At Intugo, we partner with a foreign company specializing in immigration legal services . We are currently seeking a Recovery Specialist who will be responsible for managing severely delinquent accounts, recovering outstanding balances, reducing financial losses, and maintaining professional client relationships throughout the collection process.
KEY RESPONSIBILITIES
Manage accounts 360+ days past due and execute effective recovery strategies.
Review account histories, files, and payment activity to determine appropriate collection actions.
Conduct outbound collection efforts and maintain consistent follow-up on unresponsive accounts.
Negotiate complex payment arrangements based on account circumstances and client responses.
Maintain accurate and detailed documentation of collection activities.
Adjust recovery strategies based on client responses and account performance.
Escalate accounts when necessary and provide clear updates to relevant stakeholders.
Analyze account data to evaluate financial impact,
identify critical deadlines, and prioritize recovery efforts.
REQUIREMENTS
Bilingual English and Spanish with excellent verbal and written communication skills.
Proven experience in Accounts Receivable collections , particularly with severely delinquent or high-risk accounts.
Strong payment negotiation and de-escalation skills.
Ability to handle sensitive financial conversations professionally and tactfully.
Strong analytical skills and attention to detail.
Proficiency in Microsoft Office , particularly Excel and Outlook.
Availability to work on-site, Monday through Friday, 8:00 AM to 5:36 PM .