Carrier's Customer Care Center in Monterrey seeks a skilled administrator to monitor calls, emails, and chats, providing live feedback and coaching to agents to raise service quality. You will score interactions, identify training needs, and collaborate with leaders to drive continuous improvement across processes and policies in a fast-paced support environment.
Idóneo candidates bring 3+ years in customer service, bilingual capabilities, and strong communication, with experience in call centers
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📌 Customer Service QA & Performance Coach (Centro)
🏢 Gsb Solutions
📍 Centro
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