Eaton’s Corporate Sector division is currently seeking a Customer Service Supervisor.

What You’ll Do
Job Summary
Provide direction and manage day to day functions of the EatonCare Service Center located in Queretaro, Mexico. This position must also work closely with support management in the various Eaton Care support locations.

Job Responsibilities

Lead and provide direction to multiple divisions of the Electrical Sector

Lead day to day activities within the EatonCare Service Center team of Order Entry Specialists, Order Management, Call Center, Analyst, Master Data and Technical Support

Drivethe team to have quality interactions with customers and US counterparts to drive long term business growth

Gain a deep understanding of the businesses supported so that this position becomes the escalation point for the team

Develop effective relationship with EatonCare US support teams

Drive productivity within the group by utilizing electronic tools to support efficient and profitable business growth

Develop, and retain top quality who excel at providing customer value through the execution of processes, commercial savvy, and effective relationship building with customers

Training employees and coordinating training for employees on the essential functions of the position

Communicate with the customers as necessary and support escalations

Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.

Qualifications
Education level required





Bachelor’s Degree in business or engineering from an accredited institution required.

Years And Area Of Experience Required

Minimum 3 years manager of people experience

Minimum 5 years customer support or interaction experience

Technical Knowledge

Experience with SAP and/or Vista

Experience with Microsoft Office and Salesforce

Strong customer service ethos with a track record of process improvement

Skills

Drive for results

Makes Decisions & Solves Problems

Demonstrates a Collaborative Style

Promotes and Champions Change

Business Acumen

Pursues personal development

Strong work ethic, flexibility, and a desire to actively contribute to the group’s successTeam player

Fluent verbal and concise written, communication skills for successful performance of position.

Strong analytical skills, logical thinking and process oriented

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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📌 Customer Service Supervisor (Santiago Mexquititlán Barrio 1ro.)
🏢 EATON
📍 Santiago Mexquititlán Barrio 1ro.